service technicians tagged posts

3DVIA Composer – In Action at a Local Service Garage

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On a recent trip to my local Volvo dealership to shoot a short 3DVIA Composer “in action” video clip, I explained my purpose for the visit to the technicians, and went to set up my equipment nearby. I then overheard them talking about their frustrations with their existing service instructions. How difficult it was to understand how to assemble a vehicle part for the first time – especially for a new model. It was also interesting to hear, how their productivity often suffers because the service instructions contain irrelevant information or hyperlinks to useless details. Most notably, many also expressed how they wanted to be able to access information from anywhere on the shop floor or, even better, from inside or even underneath a vehicle.

3D Service Instructions - In Action

While I carried on setting up my camera ...

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